EDF direct debit to double, but can I challenge the increase?

anxiousnow

I'm aware of the price hike and my fixed deal ended recently so I know we will be paying more anyway, but they are now saying they want us to pay £260 per month from May. Current direct debit is £130 plus they just refunded us £60 credit (without me asking them to).

Is it worth challenging the proposed increased DD? I wasn't quite expecting a 100 per cent increase!

I can't remember ever choosing that username!
Hobbies include chasing best interest rates to maximise savings, trying to overpay the mortgage, and growing my own veg.

Comments

QrizB

QrizB Posts: 13,824 Forumite

First Post

What is your annual consumption of gas and electricity, in kWh? You'll see EDF's estimated annual consumption figures on your latest bill.

If you tell us those numbers, we can calculate your monthly payment on the April cap and then you'll know whether £260/month is correct or not.

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Spies

Spies Posts: 2,099 Forumite

First Post

It's doubled for a lot of people, more so those who were in a fixed term until recently. 4.29kWp Solar system, 45/55 South/West split in cloudy rainy Cumbria. Phlik Posts: 1,088 Forumite

First Post

I'm aware of the price hike and my fixed deal ended recently so I know we will be paying more anyway, but they are now saying they want us to pay £260 per month from May. Current direct debit is £130 plus they just refunded us £60 credit (without me asking them to).

Is it worth challenging the proposed increased DD? I wasn't quite expecting a 100 per cent increase!

If you've been on a fixed tariff then you've already missed the 50% ish jump in October last year, be thankful you've been spared that over the worst of winter but it does mean you're going to get both increases at the same time.

It is worth spending the time to check your actual usage in kWh (forget the dd payment, they're meaningless when working out your usage) against EDF's figures to make sure everything tally's up.

Ultrasonic

Ultrasonic Posts: 4,235 Forumite

First Post

If you provide the data @QrizB requested this can be checked but I'm afraid it's certainly possible that the doubling in reasonable .

anxiousnow

anxiousnow Posts: 90 Forumite

First Post

What is your annual consumption of gas and electricity, in kWh? You'll see EDF's estimated annual consumption figures on your latest bill.

If you tell us those numbers, we can calculate your monthly payment on the April cap and then you'll know whether £260/month is correct or not.

Thanks. Estimates on my bill are 5,741 kWh for energy, and 14,028 kWh for gas.

I can't remember ever choosing that username!
Hobbies include chasing best interest rates to maximise savings, trying to overpay the mortgage, and growing my own veg.

Tigsteroonie Posts: 24,954 Forumite

First Post

EDF increased ours from £160 to £240/month and then gave us a £350 refund less than a month later. Apparently their 'forecast for DD' and their 'actual bill and refund' systems are completely separate . The advisor recommended that I ask for a review after six months.

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