Contacts

Anthem Behavioral Health Resource Center: 24/7 support

Behavioral Health

Care outside the U.S.

Blue Cross Blue Shield Global Core Service Center

Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177

Discounts and deals

Anthem’s SpecialOffers

Member Log In > SpecialOffers

LiveHealth Online Psychology Virtual counseling and mental health support

Behavioral Health

Lumicera

Specialty Pharmacy

Medical and behavioral health, ConditionCare, ComplexCare

Anthem Health Guide

Monday through Friday, 8 a.m. to 6 p.m. PT, except holidays

Mobile app: Sydney Health for iPhone and Android

Navitus

Pharmacy

Navitus Customer Care: (833) 837-4309
Available 24/7 except Thanksgiving and Christmas Day

• Navitus Member Portal
• Medicare PPO: Navitus drug cost and pharmacy search tool
• Medicare High Option: Navitus drug cost and pharmacy search tool

Questions about your UC benefits

UC Health Care Facilitators

Retirement Administration Service Center (RASC)

UC Retirement Programs

(800) 888-8267 (in U.S.) or (510) 987-0200 (outside the U.S.)
Monday through Friday, 8:30 a.m. to 4:30 p.m. PT

Speak with a nurse 24/7

Anthem 24/7 NurseLine

Anthem

Accolade

UC PPO Plans

(866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT)

PPO Plans: UC Care, Health Savings Plan, CORE

Sydney Health

• View digital ID cards
• Find in-network doctors, hospitals, labs and other providers
• View plan information and claims
• Use My Health Dashboard personalized health and wellness hub

Sydney Health for iPhone and Android

Costco Mail Order Pharmacy

24/7 Physical and mental health care by phone or online

Accolade Care Telehealth and Virtual Visits

Accolade Care: Virtual counseling and mental health support

Behavioral Health

Care outside of California

BlueCard

Call 810-2583 (BLUE) and provide the 3-letter prefix from your ID card

Care outside the U.S.

Blue Cross Blue Shield Global Core Service Center

Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177

Locate a doctor or hospital when traveling around the world in nearly 200 countries and territories

Clinical support from nurses is available 24/7

Accolade Nurse Triage

Discounts and deals

Anthem’s SpecialOffers

Member Log In > SpecialOffers

Get help finding care, understanding coverage and costs, with claims and more

Accolade Health Assistant

(Monday–Friday, 5 a.m.–8 p.m. PT)

HealthEquity

Health Savings Account

Health Savings Plan members: Open and manage your Health Savings Account.

Infertility support

WINFertility

WINFertility Companion app for iPhone and Android. (App code: UCA23.)

Lumicera

Specialty Pharmacy

Manage your FSA

Health Care Flexible Spending Account (FSA)

Navitus

Pharmacy

Navitus Customer Care: (833) 837-4308
Available 24/7 except Thanksgiving and Christmas Day

Single sign on through the Accolade digital member portal at member.accolade.com
Mobile app: Navitusplus for iPhone and Android

Questions about your UC benefits

UC Health Care Facilitators

UC Blue & Gold HMO

American Specialty Health (ASH)

Chiropractic and Acupuncture Benefits

8 a.m. to 5 p.m. PT

CVS Pharmacy: General questions or to order refills for maintenance drugs

Pharmacy

(888) 624-1139 (English & Spanish)
(886) 236-1069 (TDD/TTY – Hearing assistance)

For new prescriptions, either you or your doctor can call (800) 875-0867

Note: You will be asked to log in to the Health Net website. Then you will automatically be taken to the CVS website (no additional login required).

Health Net

Care outside the U.S.

1. Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
2. After the prompts, dial toll-free (800) 552-3971 to be connected to Health Net’s main customer service system.

Health Net’s Special Investigations Unit — Centene Compliance and Ethics Hotline

Report Fraud or Suspected Fraud

If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call the dedicated customer contact center for UC members

Continuity of Care

A representative will help you determine if you’re eligible for continuation-of-care assistance.

MHN Services (MHN): Mental health and substance abuse programs

Behavioral Health

Monday through Friday, 8 a.m. to 8 p.m. PT

Speak with a nurse 24/7

Nurse Advice Line

Log in to Health Net or refer to the back of your Health Net ID card for contact information.